SupportWarranty

Warranty


All X-1 products have a 1 year limited manufacturer’s warranty. Simply put, we’ll repair or replace any defective product within 1 year of original purchase.

If you do need help with replacement product fill out our simple online Return Authorization form or contact X-1 Customer Service.

We will work hard, respond quickly, and do everything possible to get you back to your workout with music.

1 Year Limited Warranty

X-1 Audio Inc.’s one year limited warranty covers defects in materials and/or workmanship of all X-1 branded product for 1 year from the date of original purchase. This warranty does not apply to any products which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by customer or any party without X-1’s written authorization, or used in any manner inconsistent with X-1’s instructions. Please refer to the care and maintenance instructions for more details. Product Manuals are available for download at www.X-1.com/manuals on the X-1 website as well as packaged with the product.

Products must be purchased from an Authorized Dealer. This limited warranty is not valid for product purchased through an unauthorized source. For a directory of X-1 Authorized Dealers, please visit the store locator section on the company website. If you have questions as to whether or not a dealer is authorized, please contact Customer Support.

X-1 will, at its sole discretion and without charging the customer, repair or replace any product components that fail in normal use during the limited warranty period. The customer will be responsible for the cost of shipping the product to X-1. X-1 will pay the cost of returning the repaired or replacement product to the customer. IN NO EVENT WILL X-1’S LIABILITY TO CUSTOMER EXCEED THE PURCHASE PRICE OF THE SPECIFIC PRODUCT SUBJECT TO THE WARRANTY CLAIM.

The warranty is valid only for the original owner who purchases the product from an Authorized Dealer. Transfers do not qualify for warranty protection.

X-1 reserves the right to replace any out-of-stock, discontinued, or limited edition product with a comparable product. Discontinued products may not be available for warranty replacement.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL X-1 AUDIO INC BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, PERSONAL PROPERTY CLAIMS REGARDING THIRD PARTY PRODUCTS, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. SOME STATES DO NOT ALLOW A LIMITATION ON THE DURATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

To Obtain Service:

Please visit the refunds/returns section of our website.