Returns Returns & Refunds
X-1 wants you to love waterproofing music as much as we do. If you are not satisfied with your purchase, take a look at our Return Warranty and Refund Policies below. Then follow the simple steps.
Reasons to return a product for a warranty:
If there is an issue with the case, headphones, or soft goods that falls under the X-1 Audio limited time Warranty.
- All Return Warranty items must be sent in within 1 year of purchased date. For more information on our Warranty Policy please click here.
- All Return Warranties must have an RA #.
- All Returns Warranties must have their RA # written on the outside of the package or it will be sent back to sender COD.
- Warranty Replacement item(s) will be sent out within 5-10 business days of receiving your approved Return.
- Replacement items will be shipped UPS Ground at no charge however you can upgrade your shipping and pay the difference just contact, X-1 Customer Service for more information.
Simple steps to a happy Return Warranty:
- 1. Fill out RA Form once it has been processed you will be emailed an RA number and return instructions. RA Numbers are valid for 30 days.
- 2. Box up your return and ensure to include the following:
- a) RA number written on the outside of the package
- b) Copy of the receipt
- c) Copy of your RA# email
Refund Policy:
To receive a refund, returned items must be purchased from the X-1 Online Store
( Online e-store located at http://www.x-1.com/store )
- Items must be returned within 21 days of purchased date to receive a product refund.
- Items returned in original unopened condition will receive a full refund
- Shipping charges on returned items are not refundable unless the return is due to our error (i.e. incorrect product)
- Items returned that were purchased with, all or part of a gift certificate will be refunded as store credit for use on a future purchase.
- All refunds will be credited within 5-10 business days of receiving your approved return.
- Refunds must have their RA# written on the outside of the package or it will be sent back to sender COD.
Simple steps to a happy Refund:
- 1. Fill out RA Form once it has been processed you will be emailed an RA number and return instructions.
- 2. Box up your return and make sure to include the following:
- a) RA# written on the outside of the package
- b) Copy of the receipt
- c) Copy of your RA# email