A. Yes, all of our Waterproof Headphones are 100% Waterproof. That means they can be submerged, dipped, splashed, sweated on, rinsed, soaked, dunked or dropped in water without being ruined. Try that with your "White Earbuds" and you will soon know what the sound of silence is.

A. Our Surge Waterproof Headphones allow you to go 12ft/3.6m underwater for an unlimited amount of time. Our Trax and Flex Waterproof Headphones can safely go to a depth of 3ft/1m underwater for 30 minutes. If you are going to be swimming for long periods of time, we suggest the Surge line of headphones. If you are going to be cliff diving, we suggest a bathing suit with a good draw-string.

A. Absolutely. While we can't stop you from sweating, we can stop your sweat from ruining your headphones. Sweating is a fact of life and for some people that fact comes in abundance. Since there is so much sodium in sweat, your "White Earbuds" end up corroding the wires and electronic components and they quickly die. Our Waterproof Headphones never let the sweat get near the electronics so they keep working even after you are a sweaty mess. Plus, you can rinse them off after your workout.

A. Yes. All of our X-1 Waterproof Headphones come with a wide variety of earplug sizes and styles to ensure a secure and comfortable fit while swimming, running, or working out. Even if your childhood nickname was Dumbo, we probably have a size for you. But, if you can't find a fit using the erplugs in the package, we also have a large assortment of tips and sizes in our Pro Fit Kit to help you find the fit that's right for your ear.

A. Hopefully you didn't throw away all those extra eartips that came in your packaging. If not, we've found the best way to achieve a watertight fit is to experiment with different earplug sizes, styles, and the angle of insertion until you find the combination that sounds and fits best. Every ear is different, even on the same head. You may have to try a different size in one ear than the other. If none of the eartips that came with the headphones work, we have a large assortment of tips and sizes in our Pro Fit Kit to help you find the fit that's right for your ear.

Here are a few additional tips we’ve discovered through customer feedback:

• Make sure your ear canal is dry when you put the headphones in. The earplug stays in dry ears better.
• Push the earplugs into your ear canals far enough to establish a secure fit but not so far they become uncomfortable.
• A tighter seal may be achieved by pulling your upper ear back while inserting the earplugs.
• You may find it preferable to use different size earplugs for each ear.

For optimal in water performance, the earplugs should completely seal your ear canals:

• Insert earplugs before your ears get wet to achieve the best watertight seal.
• Larger size earplugs may be preferable during active and/or in water use as they may offer more contact with the ear and a tighter seal.

Additional tips for swimmers:

• Wrapping the headphone cables around your swim goggle straps before placing them in your ears can help secure a better fit.
• The headphones may stay in place more easily if they are tucked underneath a swim cap.

A. If the headphones come out of your ears and fall into the water, simply shake or blow off any surface water that may remain in the earplug. If possible, try and dry your ear canal before putting the earplugs back in. If you find them coming out often, move up to a larger size up with the provided eartips.

A. Yes. The wide variety of earplug sizes and styles included with Surge 2G Waterproof Headphones provide a watertight seal in your ear canals to ensure the headphones sound as good in the water as out. You'll also be surprised that the sound gets even better the deeper you go.

A. Yes. We have a large assortment of tips and sizes in our Pro Fit Kit to help you find the fit that's right for your ear. Or, you can purchase just the Surge replacement earplugs from our online shop.

A. No. X-1 earplugs do not contain Latex.

A. No. Do not attempt to wear our Waterproof Headphones without the earplugs as this may result in injury. Also, it may be impossible.

A. Surge 2G Waterproof Headphones are compatible with all X-1 Amphibx Waterproof Armbands and all X-1 waterproof cases with the exception of those listed below.

Surge 2G Headphones are NOT compatible with the following X-1 cases:
Interval Waterproof Headphone Systems for iPod shuffles (They are already integrated with the case so you don't need extra headphones)
iSH2 – Waterproof Headset for the iPod shuffle 2nd

A. Yes. Surge 2G Waterproof Headphones can be used on a plane. Due to pressure build up from rapid altitude changes your headphones may sometimes need time to adjust. Just play your headphones for a while and the pressure will gradually stabalize.

A. Flex and Trax Sport Waterproof Headphones are compatible with all X-1 Amphibx Waterproof Armbands and all X-1 waterproof cases. In your headphone packaging is a rubber headphone jack boot. This allows the smaller earphone jack of the Trax and Flex to be used with the larger cases. Don't throw it away!

A. X-1 Surge Waterproof Headphones feature sealed, watertight speaker chambers. During initial use, your headphones may sound distorted or operate at very low audio levels due to a vacuum formed in the speaker chamber during air travel or shipment.

Volume and sound quality will return to normal once the pressure equalizes. Playing the headphones at 90% volume for 30 minutes typically solves this problem. Some users have also found that headphones equalize more quickly if they gently suck air out of and/or blow air into the sound tube of the headphones (we know it sounds a bit funny but it actually works!). Compressed air shouldn’t be used.

You may also find it helpful to tap the sound tube of the headphones face down into the palm of your hand as this can aid in relieving any built up pressure as well.

If the problem still occurs, wait 24 hours and test them again as the headphones will usually equalize within a short period of time.

If your headphones do not equalize or if you have any questions, please contact X-1 Customer Service at 800-708-6080 or support@x-1.com.

A. Yes. The watertight seal created by the earplugs forms a closed air space in your ear canals. As you swim underwater the water pressure pushes the headphones deeper into your ears thereby compressing the sealed air cavity. This forces the speaker diaphragm to work harder against the added resistance and subsequently lowers the volume. You’ll notice the volume increases as you get closer to the water’s surface.

A. To determine whether the problem is coming from the headphones or the armband/case you will need to perform the following test.

01. Take the rubber SealTight™ Connector boot off the armband/case.
02. Plug the headphones completely into the headphone jack. You should hear a faint click as the headphones plug into place.
03. Test the audio with an mp3 player in the armband/case by gently wiggling the connection while listening to the headphones.

If the audio is coming out of both speakers:
Put the SealTight™ Connector boot back on the armband/case. Plug the headphones into the armband/case by rotating the plug as it's inserted in to the jack, this will release any air bubbles or pressure that may have formed inside the SealTight Connector. At this point audio should be coming out of both speakers.
Nothing is wrong with your headphones or armband/case, just remember to plug your headphones in completely by rotating the plug each time you plug your headphones in.

If the audio is intermittent:
There is a problem and you need to continue with the test to determine if it is the headphones or the armband/case.
04. Remove the SealTight™ Connector boot and plug a regular set of headphones into the armband/case. Test the audio with a mp3 player in the armband/case by gently wiggling the connection while listening to the headphones.

If the audio is still intermittent:
Your armband/case is defective. Please refer to the Return Warranty Policy.

If the audio is working:
05. Take your mp3 player out of the armband/case and plug the X-1 Waterproof Headphones directly into the mp3 player. Test the audio by gently wiggling the connection while listening to the headphones. The audio should be intermittent, confirming your headphones are the problem. Please refer to our Return Warranty Policy.

A. The X-1 Interval is an integrated waterproof case and headphone system made specifically for iPod shuffles. The case straps to your swim goggles and the integrated short headphones fit securly into your ears for a swim experience that is second to none. You have the ability to change songs, pause/play and change volume just like you do out of the water. You will love it.

A. It can be a bit confusing to keep up with all the different versions of iPod shuffles out there and we’d like to help! There are three common versions of the iPod shuffle available at this time – the "old" 2nd Generation shuffle (the rectangular postage stamp size), the 3rd Generation shuffle (the rectangular one shaped more like a stick of gum) and the latest 4th Generation shuffle (the square large postage stamp size). If you have the 2nd generation shuffle, you would need the Interval 2G (Discontinued). If you have the 3rd generation shuffle, you would need the Interval 3G (Discontinued). If you have the latest 4th generation shuffle, the Interval 4G is the one for you.

A. There are two releases of the Interval 3G. The first has the original, 1st generation Surge Waterproof Headphones. The second release has the latest Surge 2G Waterproof Headphones. The Surge 2G version has a tear-drop shape earphone while the 1st generation Surge has a barrel shape earphone.

A. Yes, all of our Waterproof Headphones are 100% Waterproof. That means they can be submerged, dipped, splashed, sweated on, rinsed, soaked, dunked or dropped in water without being ruined. Try that with your "White Earbuds" and you will soon know what the sound of silence is.

A. The Interval comes with our Surge 2G Waterproof Headphones. They allow you to go 12ft/3.6m underwater for an unlimited amount of time.

A. Yes. All of our X-1 Waterproof Headphones come with a wide variety of earplug sizes and styles to ensure a secure and comfortable fit while swimming, running, or working out. Even if your childhood nickname was Dumbo, we probably have a size for you. But, if you can't find a fit using the erplugs in the package, we also have a large assortment of tips and sizes in our Pro Fit Kit to help you find the fit that's right for your ear.

A. Hopefully you didn't throw away all those extra eartips that came in your packaging. If not, we've found the best way to achieve a watertight fit is to experiment with different earplug sizes, styles, and the angle of insertion until you find the combination that sounds and fits best. Every ear is different, even on the same head. You may have to try a different size in one ear than the other. If none of the eartips that came with the headphones work, we have a large assortment of tips and sizes in our Pro Fit Kit to help you find the fit that's right for your ear.

Here are a few additional tips we’ve discovered through customer feedback:

• Make sure your ear canal is dry when you put the headphones in. The earplug stays in dry ears better.
• Push the earplugs into your ear canals far enough to establish a secure fit but not so far they become uncomfortable.
• A tighter seal may be achieved by pulling your upper ear back while inserting the earplugs.
• You may find it preferable to use different size earplugs for each ear.

For optimal in water performance, the earplugs should completely seal your ear canals:

• Insert earplugs before your ears get wet to achieve the best watertight seal.
• Larger size earplugs may be preferable during active and/or in water use as they may offer more contact with the ear and a tighter seal.

Additional tips for swimmers:

• Wrapping the headphone cables around your swim goggle straps before placing them in your ears can help secure a better fit.
• The headphones may stay in place more easily if they are tucked underneath a swim cap.

A. If the headphones come out of your ears and fall into the water, simply shake or blow off any surface water that may remain in the earplug. If possible, try and dry your ear canal before putting the earplugs back in. If you find them coming out often, move up to a larger size up with the provided eartips.

A. Yes. The wide variety of earplug sizes and styles included with the Interval provide a watertight seal in your ear canals to ensure the headphones sound as good in the water as out. You'll also be surprised that the sound gets even better the deeper you go.

A. Yes. We have a large assortment of tips and sizes in our Pro Fit Kit to help you find the fit that's right for your ear. Or, you can purchase just the Surge replacement earplugs from our online shop.

A. No. X-1 earplugs do not contain Latex.

A. The large Amphibx Waterproof Armband is designed to accommodate Smartphones and larger MP3 players (iPhone, medium to smaller Droid phones, iPod touch, iPod classic, Microsoft Zune, etc). The small Amphibx Fit Waterproof Armband is designed to accommodate smaller MP3 players (iPod nano, iPod shuffle and Sansa Clip). You can even put some fancy remote car keys in there while you're in the water.

Please refer to our fit chart for a detailed compatibility list.

A. X-1 Amphibx Fit Waterproof Armbands are designed to work optimally with X-1 Surge 2G Waterproof Headphones, Trax Waterproof Sport Headphones as well as Flex Waterproof Headphones. For Flex and Trax headphones you will need to use the rubber boot jack that comes in the packaging to allow for the proper fit.

Although Amphibx Waterproof Armbands are compatible with standard 3.5mm headphones, the armband should not be submerged under water for long periods of time without X-1 Waterproof Headphones plugged in. The longer the armband is submerged under water without X-1 waterproof headphones, the higher the possibility water can enter the armband through the stereo jack. If your waterproof armband falls into the water while using standard, non-waterproof headphones, we suggest you remove it from the water as soon as possible.

A. The Cleartouch window featured on all Amphibx Fit Waterproof Armbands enables full operation of touch and click wheel controls found on the front of most Phones and MP3 players. The window also allows limited access to push button controls found on the sides of a few most phones and MP3 Players. For extra control you can use our Surge Contact 2G Waterproof Headphones which feature a button and mic that control many common features on Phones.

A. X-1 Amphibx Fit Waterproof Armbands are 100% Waterproof and can be submerged in water as long as you can. Go get all wrinkly and let the tunes play.

A. As long as the armband is not submerged under water for long periods of time, it should be fine. The longer and deeper the armband is submerged under water, the higher the possibility water can enter the armband through the stereo jack. In an incident that the headphones detach from the armband, we suggest getting that connection back together as soon as possible.

A. X-1 Amphibx Fit Waterproof Armbands are depth rated to 12ft/3.6m underwater.

A. Yes. Even when submerged, Amphibx Waterproof Fit Armbands will float to the surface in a short amount of time, as long as the contents are limited to a phone or MP3 player.

A. Yes. The Amphibx Fit Waist Extension Belt extends the strap on the Amphibx Waterproof Armband, allowing it to be worn on your hip or back. It’s perfect for lap swimming or stand up paddling.

If you have Aero bars on your bike, we've had some riders strap the large Amphibx Fit to those and use it as a road bike computer. How sweet is that?

A. Yes. Although you need to be cautious when you're in an environment where the temperature fluctuates drastically as internal condensation may form (i.e. from a cold pool to a hot sauna or hot tub).

A. Wash your armband by hand with water and a small amount of mild soap or detergent then let air dry out of direct sunlight.

A. Please refer to our fit chart.

A. X-1 Waterproof Cases are designed to work with X-1 Surge Waterproof Headphones, X-1 H3/H1 Waterproof Headphones and standard 3.5mm headphones.

Although our waterproof cases are compatible with standard 3.5mm headphones, the case should not be submerged under water for long periods of time without X-1 Waterproof Headphones plugged in.

The longer the case is submerged under water without X-1 waterproof headphones, the higher the possibility water can enter the case through the stereo jack. If your waterproof case falls into the water while using standard, non-waterproof headphones, we suggest you remove it from the water as soon as possible.

A. X-1 Waterproof Cases are 100% waterproof and can be exposed / submerged in water as long as you can.

A. X-1 Waterproof Cases are depth rated to 10ft underwater.

A. As long as the case is not submerged under water for long periods of time, it should be fine. The longer the case is submerged under water, the higher the possibility water can enter the case through the stereo jack. In an incident that the headphones detach from the case, we suggest getting that connection back together as soon as possible.

A. Yes. You can purchase O Lube from our online shop.

A. Yes. Although users should not take their X-1 Waterproof Case into environments where the temperature fluctuates drastically as internal condensation may form (i.e. from a cold pool to a hot sauna or hot tub).

A. We are currently working on a new version of the iDive but it has taken a lot longer than expected. Sign up on our newsletter and we will let you know as soon as we know more.

A. Yes, however, the user will experience interference with phone functions.

A. The iDive300 has an internal amplifier to reproduce audio down to depths of 300 feet. The water pressure at this depth requires a powerful amplifier to drive the sound through the speakers. At full depth, the force of the sound waves is mitigated by the water pressure. At lesser depths or on the surface, this loud volume can damage your hearing. As a safety percaution, the iPod volume is set to 1/4 as soon as an iPod is connected.

A. Newer iPod models, with a touch-screen interface, need a special command sequence to transfer between Audio, Photo (not currently supported), and Video modes. The "Mode" button provides 1-touch access to the music and video capabilities of your iPod.
Note: The current firmware release does not support the "Photo" mode on iPod models with a touch-screen interface. Please contact X-1 for more information.

A. The iDive300 is designed to measure battery - life of the 3 - AA batteries that are used to power the "Made for iPod" connection electronice and the power amplifier. The Red LED will start to flash when the batteries have approximately 25% charge remaining.
Note: The battery indicator of the iPod does not reflect the power remaining in the 3 - AA batteries.

A. At this time we do not have an iPod nano (5th gen) specific insert that will hold the Nano in place - the location of the 30 pin dock connector is different on the iPod nano (5th gen) than it is on the iPod nano (4th gen).

We’re working on a solution for this specific issue and will post one here as soon as possible.

A. Users have full access over video and music playback and will be able to view photos* but will not have access to games/applications.

If you select a game on your iPod while using the iDive300, there is a possibility you will be stuck on that screen and will not be able to get back to the main menu until you get out of the water and take your iPod out of the iDive.

We’re working on a solution for this specific issue and will post one here as soon as possible.

*Note: The current firmware release does not support the "Photo" mode on iPod/iPhone models with a touch-screen interface.

A. X-1 prodcuts can be purchased online at the X-1 Shop or at an authorized dealer like REI, The Sports Authority, Best Buy and more. Please check our Store locator to find the authorized dealers in your area.

A. We accept Visa, MasterCard, American Express, PayPal, as well as X-1 Gift Certificates. Debit cards are accepted if they have a Visa or MasterCard logo.

A. X-1 ships through FedEx, UPS and the USPS. Each provides several fast and affordable shipping options. We ship Monday - Friday, excluding Holidays.

Super Saver Shipping
This is a fast and affordable option for orders delivered to home or business addresses in the Continental United States. Pickup is handled by UPS and delivery is handled by the USPS with times of 3 to 5 business days depending on location. Tracking information is handled by UPS and is limited to when the package has been given to your local Post Office. Also, use this option if you want to ship to a P.O. Box.

FedEx Ground Shipping
This option is for home or business addresses in the Continental United States. You can expect delivery times of 3 to 5 business days depending on location with tracking from warehouse to your door. FedEx Ground delivers Monday - Friday. FedEx does not deliver to P.O. Boxes.

FedEx 3-Day, 2-Day and Overnight Shipping
Fast delivery and tracking of your order from the time it leaves the X-1 warehouse until it arrives at your front door. These shipping options deliver Monday - Friday. FedEx does not deliver to P.O. Boxes.

USPS Priority Mail
This a flat rate for all packages under 70 pounds. This is only available for APO/FPO shipping. FedEx will not ship to APO/FPO.

Shipping available to Hawaii
Ground, 2-Day, and Overnight shipping

FedEx cannot ship to PO Box's please use the Store Locator to find a dealer in your area or use an alternate address for shipping.

A. X-1 does its best to ship all orders as quickly as possible. If an order is placed before 12:00pm PST (3:00 EST), the order will ship that day. If the order is placed after 12:00pm PST it is highly likely to be shipped the following business day.

Please be aware that orders shipped to an address other than the verified billing address may require extra processing time, 1-2 business days for additional security checks.

X-1 only processes and ships orders Monday — Friday, excluding Holidays.

X-1 does not ship packages on Saturday, Sunday or holidays. Weekend orders are processed on the following business day. Please take this into account when placing important holiday or special occasion orders.

A. X-1 ships orders as quickly as possible. Changing or canceling an order after it is placed is not always possible. Please contact X-1 immediately at 1.800.708.6080 or 858.623.0339 to see what options are available to you.

A. In the unfortunate event that some of or all of your order is on backordered or out of stock it will be shipped as soon as the entire order becomes available.

A. Yes! We ship to the UK as well as most of Europe via our UK website, uk.x-1.com. For Austarlian order you can use our Australian website au.x-1.com. X-1 has also partnered with distributors around the world to help you place an order and save on shipping. Please check our Store Locator for distributors / dealers in your area. For assistance contact support@x-1.com.

From our US website, Shipping Rates do NOT include Duty Charges
X-1 ships to APO/FPO addresses via USPS Priority Mail only from the US site
International orders can only be shipped to the cardholder's verified billing address.

A.Shipping charges do not include any country specific import duties when you shop from our US site. Duty rates vary by country. If you need to figure out your local customs duties, taxes, brokerage fees, insurance, etc. we suggest contacting your local customs facilities and inquire with them for the total charges of your package.

A. You can always place international orders online at the X-1 Shop. Please keep in mind that we are constantly working to get more international distributors / dealers, and we appreciate your patience as we work to open service to your country. Please check our web site for updated countries on our Store Locator.

A. All prices shown on the U.S. X-1 web site are in U.S. dollars. If you need a conversion to UK pounds (GBP) or any other currencies, please refer to XE.com or a similar web site. Exchange rates change daily, and X-1 cannot be responsible for any loss incurred as a result of currency fluctuation.

A. International orders ship complete to save on shipping costs. If for any reason an international customer requests split shipments, a second shipping charge will be applied when the backordered items are available. Please contact support@x-1.com or 1.858.623.0339.

A. X-1 has partnered with FedEx for delivery to most international addresses. When an order ships, X-1 will email you a tracking number, allowing order’s to be tracked to the final destination. However for your convenience and to save you money on shipping we strongly suggest that you check the Store Locator for distributors / dealers in your area.

A. X-1 accepts Visa, MasterCard, American Express and PayPal. Debit cards are accepted if they have a Visa or MasterCard logo. International shoppers using a credit or debit card can order online at the X-1 Shop or by phone. International orders can only be shipped to the cardholder's verified billing address.

A. Unfortunately, X-1 can not cancel an international order that has already been shipped.

A. Before placing an order on the online X-1 Shop please be advised that international returns are both expensive and time-consuming. Many customers have had success selling unwanted items to friends, on Ebay or similar sites instead of paying the return shipping costs to the United States. X-1 will accept International returns for up to 21 days from the date the order was delivered.

• Customers are responsible for paying postage and insurance on any return package mailed to X-1.

To send an item back, please enclose the X-1 invoice that arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance as X-1 cannot be responsible for lost return shipments. Please ship your return to the following address:

X-1
5771 Copley Drive
Suite 102
San Diego, CA 92111

Once we receive your return package, please allow 1-2 weeks for processing. An email notification will be sent when the refund has been processed. A refund will be issued according to the payment method selected for the original order. Shipping fees are non-refundable.